Warranty & Support
Warranty Form
Register your GULL Australia product to activate your warranty and receive after-sales support.
Designed to Last
For over 70 years, GULL has focused on creating equipment designed for long-term comfort, durability, and underwater performance. Our warranty program reflects the confidence we place in the quality and reliability of our products.
Once registration is completed, your details will be stored in our system and a confirmation email will be sent to you — confirming your warranty activation. Please note this warranty covers manufacturer's defects only.
Warranty Registration & Support Process
To help us provide efficient warranty and after-sales support, customers are encouraged to register their products through the GULL Australia Product Registration Page.
Customers may also choose whether they would like to receive GULL Australia newsletters, product updates, event invitations, and promotional communications.
Once registration is completed, a confirmation email containing the registered serial number will be sent to the customer for future reference.
Warranty Assistance
If warranty assistance is required, please contact us at:
✉ warranty@gullaustralia.com.au
Email Us →
Our support team will review your request and assist as quickly as possible.
Please include:
- Registered serial number
- Description of the issue
- Relevant photos if applicable
Warranty & Authorised Products
At GULL Australia, we are committed to supporting divers with genuine authorised products backed by local Australian warranty and after-sales service.
Purchasing through authorised GULL Australia dealers ensures your equipment is sourced through official distribution channels and supported locally — giving you confidence both in and out of the water.
Manufacturer Warranty Coverage
The following manufacturer warranty periods apply to authorised GULL Australia products:
| Product | Warranty Period |
|---|---|
| Masks | 5 Years |
| Fins | 3 Years |
| Snorkels | 3 Years |
Warranty coverage applies to manufacturing defects under normal recreational diving use.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Customers are entitled to:
- A replacement or refund for a major failure
- Compensation for any other reasonably foreseeable loss or damage
- Goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure
The benefits provided under the GULL Australia manufacturer warranty are in addition to other rights and remedies available under Australian law.
Why Buy Authorised Australian Products?
By purchasing through authorised Australian channels, you receive:
- Genuine GULL products sourced through official distribution
- Local Australian warranty support
- Dedicated after-sales service and product assistance
- Access to the latest authorised product releases
- Support from the official GULL Australia network
- Faster and easier local support compared to overseas purchases
Important: Products purchased through unofficial overseas or grey-market sources may not be eligible for local warranty support through GULL Australia.
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