Return & Refund Policy

Returns & Refund Policy Effective Date: 15 February 2026

At GULL Australia, we stand behind the quality of every genuine GULL product we sell. If you experience an issue with your purchase, we'll work with you to provide a fair and prompt solution.

This policy operates alongside your rights under the Australian Consumer Law (ACL).

1. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a repair, replacement or refund where a product experiences a major failure. For minor failures, we may choose to repair or replace the product within a reasonable time.

Nothing in this policy limits your rights under Australian Consumer Law.

2. Change of Mind Returns

We understand that sometimes you may change your mind.

We accept change-of-mind returns within 30 days of delivery, provided that the product:

  • has not been used or submerged in water;
  • remains in its original condition;
  • includes all original packaging, accessories, manuals and tags;
  • is suitable for resale; and
  • is accompanied by proof of purchase.
Return shipping costs for change-of-mind returns are the responsibility of the customer unless otherwise agreed. Original shipping charges are non-refundable.

Refunds will be processed using the original payment method once the returned item has been inspected and approved.

3. Non-Returnable Items

For hygiene, safety and customisation reasons, the following items cannot be returned for change of mind once opened, fitted or used:

  • Prescription lenses
  • Mouthpieces
  • Custom or special-order products
  • Products that have been used in water
  • Products showing signs of misuse, modification or damage

These exclusions do not affect your rights under Australian Consumer Law if a product is faulty.

4. Faulty Products

If you believe your product has a manufacturing defect, please contact us as soon as reasonably possible.

To assist with your claim, please provide:

  • your proof of purchase;
  • your order number;
  • a description of the issue; and
  • photographs of the product where applicable.

Where necessary, we may request that the product be returned for inspection before determining the appropriate remedy.

If a manufacturing defect is confirmed, we will repair, replace or refund the product in accordance with Australian Consumer Law.

5. Warranty

Warranty periods vary by product category and are outlined on the relevant product page or accompanying warranty documentation.

Our warranty covers manufacturing defects in materials and workmanship under normal recreational diving use.

Please refer to our Warranty & Support page for full warranty details.

6. Warranty Exclusions

Warranty does not cover damage resulting from:

  • accidental damage or impact;
  • misuse or abuse;
  • improper care or storage;
  • modification or unauthorised repair;
  • normal wear and tear;
  • exposure to chemicals or unsuitable environments; or
  • failure to follow the manufacturer's care instructions.

Normal cosmetic wear, fading, scratches and consumable components are not considered manufacturing defects.

7. Genuine Products

GULL Australia can only guarantee the authenticity, local warranty coverage and after-sales support of products purchased through GULL Australia or an authorised GULL Australia dealer.

Products purchased through unauthorised sellers, overseas marketplaces or grey-market imports may not be eligible for local warranty service.

8. How to Start a Return or Warranty Claim

To request a return or make a warranty claim, please contact the GULL Australia team with your order details.

We'll guide you through the process and work to resolve your enquiry as quickly as possible.

Our Commitment

Since 1955, GULL has been committed to Safe. Reliable. Authentic. Every genuine GULL product purchased through GULL Australia is backed by local support, expert service and our commitment to delivering an exceptional ownership experience.