Shipping Policy

Shipping Policy Effective Date: 15 February 2026

At GULL Australia, we are committed to delivering your order safely, efficiently, and with the same attention to quality that goes into every GULL product handcrafted in Japan.

If you have any questions regarding your order, our team is always happy to assist.

1. Shipping Within Australia

We currently ship to residential and business addresses throughout Australia.

For international shipping enquiries, please contact us directly.

2. Order Processing

Orders are typically processed within 1–2 business days (Monday to Friday, excluding Australian public holidays).

Orders are dispatched once payment has been successfully received and verified.

During promotional periods or public holidays, processing times may be slightly longer.

3. Shipping Rates

We offer:

  • Flat Rate Standard Shipping of AUD $14.99
  • Express Shipping of AUD $29.99

Shipping charges are calculated at checkout.

For oversized items or deliveries to remote locations, additional freight charges may apply. If this occurs, we will contact you before dispatch.

4. Estimated Delivery Times

Estimated delivery times after dispatch are:

Destination Estimated Delivery
Metro Areas 2–6 Business Days
Regional Areas 4–10 Business Days

Delivery timeframes are estimates only and may vary depending on courier services and your location.

5. Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing:

  • Your order confirmation
  • Courier information
  • Tracking number

You can monitor your parcel at any time using the tracking link provided.

6. Delivery

To help ensure the safe delivery of your order, some shipments may require a signature upon delivery.

If you choose Authority to Leave (ATL) at checkout, your parcel may be left in accordance with your instructions where available. Responsibility for the parcel transfers once delivery has been completed by the courier.

7. Incorrect Delivery Information

Please ensure your shipping address and contact details are correct before placing your order.

If an order is returned to us due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the parcel can be resent.

Once an order has been dispatched, we may not be able to amend the delivery address.

8. Damaged, Missing or Incorrect Items

Please inspect your order upon delivery.

Important: If your parcel arrives damaged, or if any items are missing or incorrect, please contact us as soon as reasonably possible with: your order number, a description of the issue, and photographs of the product and packaging (where applicable).

We will work with you to resolve the issue promptly.

9. Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather events
  • Courier network disruptions
  • Public holidays
  • High seasonal demand
  • Supply chain interruptions

We appreciate your patience should unexpected delays arise.

10. Questions

If you have any questions regarding shipping or delivery, please contact the GULL Australia team.

We're committed to ensuring every order arrives safely and providing the local support you expect from Australia's authorised GULL distributor.